Shipping rates
are determined according to the weight of the items ordered. An
order containing multiple items typically receives a volume-shipping
discount and therefore your total shipping cost may be lower than
the sum of individual shipping charges. Your total shipping
charges will be automatically computed during checkout prior to
the completion of the order. At checkout you can choose
from the various delivery options for your location.
SHIPPING TIMES
Domestic orders
paid by credit card are generally packaged and shipped on the
next business day following the date the order is placed, provided
that the credit card used is verified appropriately. International
Orders are packaged and shipped upon verification of credit card
usually within three business days. Orders placed with money order
as payment option are packaged and shipped upon receipt of payment.
DOMESTIC
SHIPPING SERVICES
FedEx Home Delivery®
º Available throughout all 50 states º Orders must be placed by 1pm
EST º No P.O. Boxes º 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii º
Tuesday – Saturday. Delivery is between 9am and 8pm
FedEx Express Saver®
º Available throughout all states except Alaska and Hawaii º Orders must be placed by 1pm EST º No P.O. Boxes º Delivery to businesses by 4:30pm. and to residences by 7pm., in 3 business days.
FedEx 2nd Day®
ºAvailable throughout all 50 states º Orders must be placed by 1pm
EST º No P.O. Boxes
º Delivery by 4:30pm in 2 business days to most areas (by 7pm to residences). Delivery to some rural areas of Alaska and Hawaii in 3 business days.
FedEx Standard Overnight®
º Available throughout all 50 states º Orders must be placed by 1pm EST º Not available in all areas of Alaska and Hawaii. Orders must be placed by 2:00pm
º No P.O. Boxes
º Next-business-day delivery by 3pm to most U.S. addresses; by 4:30pm to rural areas
FedEx Priority Overnight®
ºAvailable throughout all 50 states º Orders must be placed by 1pm EST º No P.O.Boxes º Next-business-day delivery by 10:30am to most U.S. addresses; by noon, 4:30pm or 5:00pm in remote areas; by noon, 1:30pm or 4:30pm on Saturdays
º To check availability for your ZIP code, please call FedEx
at 1.800.463.3339
INTERNATIONAL SHIPPING SERVICES
FedEx International Ground®
º Delivery typically in 2–7 business days. From the U.S. to 100 percent of Canada and Puerto Rico
º No P.O. Boxes
º Rates do not include customs clearance
º Brokerage fees, duties, and taxes are billed to importer
upon delivery
FedEx International First®
º Outbound delivery in 2 business days as early as 9am to select European countries from the U.S.
º No P.O. Boxes
º Outbound delivery as early as 9am in 2 business days to postal codes in Belgium, England, France, Germany, Italy, the Netherlands, Spain and Switzerland
º Rates do not include customs clearance
º Brokerage fees, duties, and taxes are billed to importer
upon delivery
FedEx International Priority®
º Speed and reliability to more than 220 countries and territories
º No P.O. Boxes
º Time-definite delivery typically in 1, 2 or 3 business days.
Reach major cities in Europe by noon typically in 2 business days
º Rates do not include customs clearance
º Brokerage fees, duties, and taxes are billed to importer
upon delivery
FedEx International Economy®
º Time-definite delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico)
º No P.O. Boxes
º Rates do not include customs clearance
º Brokerage fees, duties, and taxes are billed to importer
upon delivery
º To check availability for your ZIP code, please call FedEx
at 1.800.463.3339
INTERNATIONAL, APO, FPO ADDRESSES
United
States Postal Service Express Mail
º Available for
delivery to international, APO & FPO addresses º Delivery within
seven to fourteen business days
º Tracking number provided
º Rates do not include customs clearance
º Brokerage fees, duties, and taxes are billed to importer
upon delivery
º To check availability for your ZIP code, please call USPS
at 1.800.275.8777
INSURANCE
Each shipment
is automatically insured for up to $100 at absolutely no cost
to the customer. For each additional $100 it is only $0.35
extra.
TRACK YOUR PACKAGE
After your order
has been shipped, you will receive a confirmation email with your
shipment tracking number.
º FedEx
– track your package at
FedEx Package Tracking
You may also
track your package by calling the FedEx Customer Service line at 1.800.463.3339
º United States Postal Service – track your package at USPS Package Tracking
You may also
track your package by calling the USPS Customer Service line at
1.800.275.8777
DAMAGES
If your order arrives with merchandise
that is damaged, please hold on to all original packaging and
contents, and contact our Customer Service at 1.866.208.1339 immediately
and no later than 3 business days from the date of confirmed delivery.
All damage claims must be reported within 3 business days from
confirmed delivery to insure that your claim may be processed
and approved with the shipping carrier. Reporting damages more
than 3 business days from confirmed delivery may result in your
claim being denied by the carrier.
RETURNS & EXCHANGES
º HOW
TO RETURN OR EXCHANGE
If your order arrives with merchandise that is incorrect,
missing, or defective, please contact our Customer Service toll-free
at 1-866-208-1339 within 5 business days of confirmed delivery of your merchandise.
Incorrect or missing items must be reported within 5 business
days of delivery, so that your claim may be processed and approved
in a timely manner. Merchandise that is found to be defective
may be repaired or exchanged, please contact our Customer Service
as soon as possible for additional details.
We want you to be completely satisfied with your purchase. Simply return the items you do not want unused and in original condition within 30 days of confirmed delivery of your package and we will refund the purchase price or exchange the item. Shipping charges are non-refundable unless the return is due to our error. No restocking fee will be charged for shipping error. All other returned merchandise is subject to a 10% restocking fee. Merchandise that has been used and is found not to be defective or damaged or merchandise that has been opened and deemed disposable will not be accepted and will be returned to the customer at the customer's expense.
Merchandise should be returned via a pre-paid, insured, and traceable
method to ensure a safe and documented delivery. Return packages
will be processed within 3 business days and customer will be
contacted.
º REFUSALS & NON-DELIVERABLES
Customer is responsible for any customs and duties that are applicable
to the order. These are processed and calculated by the customs
brokerage upon entrance into any country other than the USA. The
charges are payable upon delivery. Refusal of these charges will
result in the package being returned to HookaH-HookaH Co. at an
additional shipping rate that will be billed to the customer.
Incorrect addresses may also result in returned packages. If customer decides to have the package reshipped to a deliverable address, the applicable shipping charges will be billed again. If the customer decides to decline reshipment, the order will be restocked and customer will receive a refund of the purchase price of the merchandise, minus the shipping charges and a 10% restocking fee.
