Shipping
& Returns
SHIPPING
Shipping rates are
determined according to the weight of the items ordered. An order
containing multiple items typically receives a volume-shipping discount and
therefore your total shipping cost may be lower than the sum of individual
shipping charges. Your total shipping charges will be automatically
computed during checkout prior to the completion of the order. At
checkout you can choose from the various delivery options for domestic as well
as international shipping.
DOMESTIC
SHIPPING SERVICES
UPS Next
Business Day Air
► Available in
all 50 states and
► No P.O. Boxes
► Guaranteed delivery by
► Delivery by
► Allow one additional day for
►
To check availability for your ZIP code, please call
UPS at 1.800.742.5877
UPS Next
Business Day Air Saver
► Available in
all 48 contiguous states for orders placed by 10:00 am
- Eastern Standard Time.
►
No P.O. Boxes
►
Guaranteed delivery by the end of the
next by the end of the next business day.
►
To check availability for your ZIP code, please call
UPS at 1.800.742.5877
UPS 2nd
Business Day Air
► Available in all 50 states and
►
No P.O. Boxes
►
Guaranteed delivery by the end of the
second business day.
UPS 3rd
Business Day Select
►
Available in all 48 contiguous states for
orders placed by 10:00 am - Eastern Standard Time.
►
No P.O. Boxes
► Delivery
within 3 business days for orders placed by
UPS Ground
► Available in
all 48 contiguous states.
►
No P.O. Boxes
► Delivery in
three to seven business days depending on location.
INTERNATIONAL
SHIPPING SERVICES
UPS
Worldwide Express
► Available from
every address in the U.S. to over 215 countries, all 50 states and Puerto Rico
for orders placed by 10:00 am - Eastern Standard Time.
► No P.O. Boxes
► Guaranteed delivery by end of the second business day
depending on location.
►
To check availability for your ZIP code, please call
UPS at 1.800.742.5877
UPS
Worldwide Expedited
► Available in in more than
57 destination countries.
►
No P.O. Boxes
► Delivery with
two to five business days.
►
To check availability for your ZIP code, please call
UPS at 1.800.742.5877
UPS
Standard to
► Available in
the 48 contiguous states for delivery to the 10 Canadian provinces.
|
►
No P.O. Boxes ►
Rates do not include customs clearance.
►
Brokerage fees, duties, and taxes are billed
to importer upon delivery. |
INTERNATIONAL,
► Available for
delivery to international, APO & FPO addresses
► Delivery
within seven to fourteen business days.
►
Tracking number provided when available.
INSURANCE
Each shipment is
automatically insured for up to $100 at absolutely no cost to the customer.
For each additional $100 it is only $0.35 extra.
TRACK YOUR PACKAGE
After your order has been
shipped, you will receive a confirmation email with your UPS tracking number
and a direct link to the UPS Package Tracking Website. You may also
track your package by calling the UPS Customer Service line at 1.800.742.5877.
DAMAGES
RETURNS & EXCHANGES
HOW TO
RETURN OR EXCHANGE
Incomplete, Incorrect, or Defective
If your order arrives with merchandise that is incorrect, missing,
or defective, please contact our Customer Service toll-free at 1-866-208-1339
or by submitting our Return
& Exchanges form within 5 business days of confirmed delivery of your
merchandise. Incorrect or missing items must be reported within 5 business
days of delivery, so that your claim may be processed and approved in a timely
manner. Merchandise that is found to be defective may be repaired or exchanged,
please contact our Customer Service as soon as possible for additional details.
RETURNS
►We want you to be completely satisfied with your purchase. If you are not, please contact our Customer Service to obtain a valid RMA number. Then, simply return the items you do not want unused and in original condition within 30 days of confirmed delivery of your package and we will refund the purchase price or exchange the item. Shipping charges are non-refundable unless the return is due to our error. No restocking fee will be charged if merchandise is returned in original, undamaged, and unused condition. Merchandise that is returned damaged, with missing or damaged packaging, or missing parts will be charged a 10% restocking fee of the full purchase price. Returns will not be accepted without a valid RMA number. Merchandise that has been used and is found not to be defective or damaged or merchandise that has been opened and deemed disposable will not be accepted and will be returned to the customer at the customer's expense. *All shisha and herbal shisha is non-refundable due to the fact it's perishable.*
Merchandise should be returned via a pre-paid, insured, and traceable method to ensure a safe and documented delivery. Return packages will be processed within 3 business days and customer will be contacted.
Refusals and Non-Deliverables
Customer is responsible for any customs and duties that are applicable to
the order. These are processed and calculated by the customs brokerage upon
entrance into any country other than the USA. The charges are payable upon
delivery. Refusal of these charges will result in the package being returned
to HookaH-HookaH Co. at an additional shipping rate that will be billed to
the customer.
Incorrect addresses may also result in return packages. If customer decides
to have the package reshipped to a deliverable address, the applicable shipping
charges will be billed again. If customer decides to decline reshipment, the
order will be restocked and customer will receive a refund of the purchase
price of the merchandise, less the shipping charges and a 10% restocking fee.